University Communications sent an email on behalf of Business Services to the campus community this afternoon stating ?recent developments regarding Higher One have led us to believe that their service is not in the best interest of our students.? For more information, call the Business Office at (210) 784-2022.
According to Higher One, summer students should have received a bright green envelope in the mail earlier this month. Fall students were expected to receive the same envelope shortly. Inside is the ?My One Money? card Lauren Perry, Higher One?s client relations specialist, said.
Through Higher One, students were expected to have the option to receive their financial aid refunds via paper check, direct deposit to an existing bank account or same day deposit to an optional Higher One checking account.
?The purpose that it serves is to give students a choice of how they receive their refund money,? Perry said. ?Higher one is helping streamline operations, increase efficiency and eliminate costs associated with paper, postage and mailing of checks.?
An email sent to the campus on Business Services letterhead ?stated the university is terminating its agreement in consult with A&M-Kingsville ?based on a determination that it will not effectively meet the needs of our students.?
For more information about financial aid disbursements, contact the university?s business services office at (210) 784-2020 or the Welcome Center at (210) 784-1300. Reference the attached graphic for specific directions from Business Services.
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